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Job Details

Full Time
Clifton Park, NY
Bachelor's Degree
August 18, 2017

Case Manager/After-Care Coordinator-CAPTAIN Youth Services

Job Category: Coordinator/Case Manager
Case Managers provide individuals and families with case management and support to cope with physical, medical, social, financial, and psychosocial needs. Responsible for screening and interviewing potential clients, developing action plans and goals with client, connecting client with additional resources including training, education, healthcare, and financial, assisting client with problem solving, providing support and encouragement and monitoring client success.

Job Summary:
This position is responsible for coordinating and/or providing services directed at empowering program participants, street youth, and homeless youth to cope with and resolve the problems that have led to their housing crisis. The primary goal for the Case Manager will be to help youth safely exit the streets and enter into a supportive and positive living situation, which can include emergency shelter, transitional living situation, foster care, living with other family members, and other situations. Whenever possible, the Case Manager shall work toward reuniting youth with their families and shall encourage youth and their families to resolve differences. If the youth's home is not an option, the goal is to assist the youth in his or her transition into an alternative placement. In general, this responsibility includes but is not limited to: preparing individual service plans, assisting youth in achieving goals and objectives, scheduling appointments for services, making and coordinating referrals, providing transportation to and from appointments, help youth to assess their strengths and weaknesses, advocating for youth to ensure services and resources are accessible and provided, and evaluating the delivery of services. After-Care Coordination takes place after the youth has transitioned to permanent supportive housing. Follow-up phone calls are made to the youth to ensure their needs are being met. The after-care coordination would assist the youth (and their family if appropriate) in meeting their needs, within the scope outlined by CAPTAIN policies and procedures.

The position is a non-exempt, part-time position that is eligible for up to 50% benefits as per the CAPTAIN Youth and Family Services Employee Personnel Policy Manual, to include health benefits and vacation. The position is scheduled, but not guaranteed or limited to, three shifts per week for a total of 22 hours, that are primarily during the day, or as indicated by the Street Outreach Coordinator.

Duties and Responsibilities:

  • Complete and document 20 hours of training annually.
  • Attend weekly staff meetings with the Street Outreach Manager and Street Outreach Workers. Facilitate and coordinate weekly case review meetings. Attend bi-weekly CAPTAIN All Staff meetings facilitated by Executive Director.
  • Interview youth at the point of referral, i.e., at school, probation, court, counselor's office, telephone, on the street, and determine appropriateness of the youth for case management. Complete intake process, develop individual service plans, and assist youth in setting long and short-term goals.
  • Coordinate and integrate community support services with youth. Encourage youth to take ownership in meeting their needs. Regularly assess the youth’s progress against the agreed upon service plan and make adjustments as needed with youth’s input.
  • Updated 3/2015
  • Identify community support services with the youth, taking into account his or her sexual orientation, cultural, ethnic, religious and family backgrounds. Coordinate and maintain outreach services with other human service agencies. Collaborate and network with community resources on a regular basis.
  • Coordinate and maintain contact with youth in shelter to aid with case management coordination. Maintain regular contact with shelter case managers and housing managers in regards to youth’s behavior and actions while in shelter.
  • Maintain and complete accurate records on all youth. Maintain accurate and up to date entries on all databases, including monthly Director's Reports and RHYMIS. Maintain accurate records of all services provided to youth and maintain a case file for each youth. Maintain accurate records for internal reports.
  • Contact youth by phone within 30 days of discharge from the shelter and follow through on recommendations and referrals that were discussed. Provide follow-up contact with youth for up to 6 months post-discharge to determine current housing status and add note to youth’s case file.
  • Manage the discharge plan including development of an individualized care plan with the youth.
  • Advocate for the youth to ensure his or her needs are being met through access to entitlement programs, vocational/educational opportunities and housing needs.
  • Link the youth with community resources and activities for the youth during weekends, school breaks and summer.
  • Other duties as assigned by Street Outreach Manager on an as needed basis.
  • Weekend and overnight on-call responsibilities on a rotating basis.


  • Bachelor's degree from an accredited college or university with two years experience in the field of human services, one of which is preferably in a supervisory capacity. Case Management experience is preferred.
  • Must possess a valid Driver's License and provide evidence of appropriate vehicle insurance coverage.
  • Must possess excellent organizational and interpersonal skills, and demonstrate flexibility and initiative.

Employer Disclaimer:

  • Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their direct supervisor.
  • This job description does not create an employment contract, implied or other than an “at will” employment relationship.





NYCON develops and promotes an effective and vibrant charitable nonprofit community throughout New York State.  We strengthen organizational capacity, act as an advocate and unifying voice, help to inform philanthropic giving, and conduct research and planning to demonstrate relevance and impact.