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Job Details

Full Time
Rochester-Monroe, NY
2 Years
Bachelor's Degree
July 14, 2017

Case Manager Emergency Housing-The YWCA of Rochester and Monroe County


The Case Manager – Emergency Housing provides case management to women and families in Emergency Housing.


  • Provide case management services and case coordination to Emergency Housing residents.
  • Conduct initial orientation and exit interviews, and provide assistance with shelter, basic needs information and referrals to women needing short/long term housing.
  • Assist women in developing/identifying/evaluating and revising a service plan, milestones and short and long-term goals.
  • Maintain and distribute supply of bus tokens, food, personal hygiene items and keys.
  • Communicate and case conference regularly with supervising case manager and team.  Link residents to appropriate services and activities within and outside the YWCA, including employment and training services, legal assistance, substance abuse programs, housing, mental health and other appropriate services.  Serve as liaison between YWCA and other social agencies and community resources.
  • Maintain accurate up-to-date electronic records, reports and billings. Monitor and follow up on residents' progress towards meeting goals.
  • Facilitate weekly Life Skills Workshops and resident meetings.
  • Demonstrates understanding of and sensitivity to cultural differences.
  • Demonstrates compliance with all appropriate HIPAA Privacy and Security Standards as defined by the YWCA of Rochester and Monroe County.
  • Perform other duties as requested.



  • Builds Strong Client Relationships
  • Builds Collaborative Networks
  • Crisis/Conflict Resolution
  • Listening/Understanding & Responding
  • Concern for Order & Quality
  • Manages Oneself & Practices Wellness


  • Bachelor's Degree in Social Work, Psychology or Human Services; or Associate’s Degree with equivalent experience.
  • Two (2) years experience in crisis intervention counseling. 
  • Knowledge of community services.
  • Bilingual in Spanish preferred.
  • Computer literate.
  • Must possess a valid NYSDL and have access to a vehicle.


Usual social services office working conditions prevail. Must be available to work 37.5 hours per week and the work hours may include evenings or weekends.




NYCON develops and promotes an effective and vibrant charitable nonprofit community throughout New York State.  We strengthen organizational capacity, act as an advocate and unifying voice, help to inform philanthropic giving, and conduct research and planning to demonstrate relevance and impact.