The Soapbox and Toolbox for New York State's Nonprofits

Job Details

Full Time
Rochester, NY
2 Years
Bachelor's Degree
September 7, 2017

Case Manager – Diversion/Essential Services-YWCA of Rochester


  • Screening women and families for homeless housing eligibility.
  • When is safe and feasible, divert individuals from entering in homeless system.
  •  Conduct initial orientation and exit interviews, and provide assistance with shelter, basic needs information and referrals to women needing short/long term housing.
  • Assist women in developing/identifying/evaluating and revising a service plan, milestones and short and long-term goals.
  • Meet quality indicator goals established for the program.
  • Maintain and distribute supply of bus passes, food, personal hygiene items and keys.
  • Communicate and case conference regularly with supervising case manager and team.  Link residents to appropriate services and activities within and outside the YWCA, including employment and training services, legal assistance, substance abuse programs, housing, mental health and other appropriate services.  Serve as liaison between YWCA and other social agencies and community resources.
  • Participate in Rochester Monroe County Coordinated Access and Rapid Re-Housing workgroups.
  • Maintain accurate up-to-date electronic records, reports and billings. Monitor and follow up on residents' progress towards meeting goals.
  • Facilitate and manage  resident meetings.
  • Demonstrates understanding of and sensitivity to cultural differences.
  • Demonstrates compliance with all appropriate HIPAA Privacy and Security Standards as defined by the YWCA of Rochester and Monroe County.
  • Organize and participate in staff meetings including case review sessions.
  • Prepare Emergency Housing rooms for new Emergency Housing clients.
  • Perform other duties as requested.


  • Builds Strong Client Relationships & Boundaries
  • Builds Collaborative Networks
  • Crisis/Conflict Resolution
  • Listening/Understanding & Responding
  • Concern for Order & Quality
  • Manages Oneself & Practices Wellness


  • Bachelor's Degree in Social Work, Psychology or Human Services; or Associate’s Degree with equivalent experience.
  • Two (2) years experience in crisis intervention, counseling or case management. 
  • Diversion experience preferred.
  • Knowledge of community services.
  • Bilingual in Spanish preferred.

Additional Requirements

  • Must possess a valid NYSDL and have access to a vehicle.


Usual social services office working conditions prevail. Must be available to work 37.5 hours per week and the work hours may include evenings or weekends.

Background Screening

The YWCA of Rochester and Monroe County conducts background screening on job candidates upon acceptance of a contingent job.  Background screenings are performed in compliance with the Fair Credit Report Act.





NYCON develops and promotes an effective and vibrant charitable nonprofit community throughout New York State.  We strengthen organizational capacity, act as an advocate and unifying voice, help to inform philanthropic giving, and conduct research and planning to demonstrate relevance and impact.